At MyHealth365, we strive to provide our customers with high-quality products and services. If you are not completely satisfied with your purchase, we offer a return policy subject to the following terms and conditions.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging.
- Returns must be requested within 14 days of the delivery date.
- The product must be purchased directly from MyHealth365 through our website or an authorized sales channel.
2. Non-Returnable Items
The following items are non-returnable:
- Customized products or services that have been tailored to your specifications.
- Perishable items such as supplements or health-related consumables that cannot be resold for hygiene or safety reasons.
- Gift cards, promotional items, or items marked as final sale.
3. How to Return a Product
To initiate a return, please follow these steps:
- Contact our customer service team at info@myhealth365.store or call +6018-258 9868 within 14 days of receiving your order.
- Provide your order number, proof of purchase, and reason for return.
- We will send you detailed instructions on how to return the product, including the return shipping address.
- Once we receive the returned product, we will inspect it and process your refund.
4. Refunds
Once your return is approved, we will process your refund to the original payment method. Please note:
- Refunds will be processed within 7–10 business days after we receive the returned product.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).
- If you used a discount or promotional code at the time of purchase, the refund will be issued based on the final price paid.
5. Exchange Policy
If you prefer to exchange a product rather than return it, please contact our customer service team. We will assist you with the exchange process, and the new item will be shipped once the returned product is received.
6. Defective or Damaged Products
If the product you received is defective, damaged, or incorrect, please contact us immediately upon receipt. We will resolve the issue by either replacing the item or issuing a full refund, including any shipping charges incurred for returning the item.
7. Shipping Costs for Returns
Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over a certain amount.
8. Contact Us
If you have any questions or concerns about our Return Policy or need assistance with a return, please contact us at info@myhealth365.store or call +6018-258 9868.
